Privacy Policy

1. Information We Collect

We may collect personal information including your name, email address, phone number, business name, project details and any other information you choose to provide when you:

Enquire about our services
Submit a contact form
Engage Lumina Design House for a project
Communicate with us by email, phone or online
Provide project materials, briefs, footage, images or brand assets
Subscribe to updates or marketing communications

We may also collect non-identifying information through website analytics, cookies and similar technologies to help us understand how visitors use our website and improve performance.

2. How We Use Your Information

We may use your personal information to:

Respond to enquiries
Communicate with you about projects
Prepare proposals, quotes and invoices
Deliver video editing, post-production, creative support and related services
Manage project files, feedback and approvals
Improve our website, services and client experience
Send occasional updates or marketing communications, where permitted

We will not sell or rent your personal information.

3. Project Materials and Client Content

When you provide footage, images, scripts, brand assets, documents or other project materials, we use them only for the purpose of delivering the agreed services unless otherwise authorised.

Some client projects, including private course content, internal business materials and unpublished videos, may contain confidential or sensitive information. Lumina Design House takes reasonable care to keep these materials secure and only shares them where needed to deliver the project.

4. Sharing of Information

We may share limited personal information or project materials with trusted third parties where necessary to deliver our services. This may include contractors, creative collaborators, software providers, cloud storage providers, payment processors, accounting tools, website platforms or email service providers.

Where collaborators are involved, they are expected to maintain confidentiality and only use information for the relevant project.

5. Website Analytics and Cookies

Our website may use cookies, analytics tools or similar technologies to understand website traffic, improve user experience and support marketing activity.

You can adjust your browser settings to refuse cookies, although some parts of the website may not function as intended.

6. Data Security

We take reasonable steps to protect personal information and project materials from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Access, Correction and Deletion

You may request access to the personal information we hold about you, or ask us to correct or delete it where appropriate.

To make a request, please contact us using the details below.

8. Email Marketing

If you subscribe to updates or receive marketing communications from us, you can unsubscribe at any time using the unsubscribe link or by contacting us directly.

9. Overseas Services and Cloud Storage

Some tools and service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and protect your information appropriately.

10. Complaints

If you have a concern about how your personal information has been handled, please contact us first so we can try to resolve the issue.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date.

12. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact:

Lumina Design House
Email: hello@luminadesignhouse.com.au
Website: luminadesignhouse.com.au